Privacy Policy

Last updated: March 31, 2026

OneBox respects your privacy and is committed to protecting your personal data. This page explains what information we collect, how we use it, when we share it, and what choices you have.

1. Scope

This Privacy Policy applies to OneBox websites, applications, and related services (collectively, the "Services"). By using the Services, you agree to this policy.

2. Information We Collect

We may collect information in the following categories:

Account data: name, username, mobile number, and profile details.
Transaction data: order details, payment-related references, and service activity.
Support data: messages and information you provide when you contact us.
Technical data: device, browser, log, and usage analytics information.
Marketing data: communication preferences and campaign interactions.

You may choose not to provide certain data; however, some features may not function correctly. If you share someone else's personal data with us, you confirm you have permission to do so.

3. How We Use Information

To create and maintain your account.
To provide, operate, and improve the Services.
To process transactions and related support issues.
To prevent fraud, abuse, and security incidents.
To communicate service updates and respond to your requests.
To send marketing communications where allowed by law and based on your preferences.
To comply with legal and regulatory obligations.

4. Sharing of Information

We may share information only when necessary, including with:

Service providers that help us operate the Services (such as hosting, payment, and analytics partners).
Affiliates and related companies for internal operations and service delivery.
Regulators, courts, law enforcement, or other parties when required by law or to protect rights and safety.
Potential investors or business partners during due diligence, subject to confidentiality safeguards.

We do not sell your personal information. We may use aggregated or de-identified data for reporting, analytics, and product improvement.

5. Cookies and Analytics

We use cookies and similar technologies to remember preferences, understand usage, improve performance, and support relevant communications. You can control cookies through your browser settings.

Third-party tools we may use include:

6. International Transfers

Your information may be processed in Myanmar and in other countries where our service providers operate. We apply reasonable safeguards to protect personal data during cross-border transfers.

7. Data Retention and Security

We retain personal data for as long as needed to provide the Services, meet legal obligations, and resolve disputes. We implement administrative, technical, and physical safeguards designed to protect your information.

No method of transmission or storage is completely secure. Please protect your account credentials and one-time passwords (OTP). OneBox will never ask for your OTP.

8. Your Rights and Choices

Subject to applicable law, you may request to:

Access a copy of your personal data.
Correct inaccurate or incomplete data.
Withdraw previously given consent.
Request deletion of personal data.
Opt out of marketing communications.

To submit a request, contact us at hello@theonebox.app or via OneBox Myanmar on Facebook. We may ask you to verify your identity before processing your request.

9. Third-Party Links

Our Services may contain links to external websites. We are not responsible for the privacy practices of third-party sites, and we recommend reviewing their policies.

10. Policy Updates

We may update this policy from time to time. When material changes are made, we will post an update on this page and, where appropriate, provide additional notice.

11. Contact Us

If you have questions, concerns, or complaints about this policy, contact us at hello@theonebox.app. Please include a clear subject line such as "Privacy Request" to help us respond faster.